FAQ

RETURNS

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Due to items being made to order, we do not accept returns on sizing issues. Please review our sizing charts on each product page prior to ordering. We will work with you, however, to ensure you are satisfied with your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.

Customers will be responsible for all shipping charges for returns. If a refund is approved, the cost of return shipping will be deducted from your refund. All shipping costs are non-refundable.

 

MISPRINTED, DAMAGED OR INCORRECT ITEMS

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us with a photo to backstop.hockey@gmail.com.

 

EXCHANGES

If unsatisfied with the sizing of your item, please email us  backstop.hockey@gmail.com. Due to each item being made to order, we cannot give refunds for sizing issues. You will be responsible for all return shipping charges. We will work with you to get the item you expected.

SHIPPING

All printing and shipping is through another manufacturer with multiple fulfillment centers across the globe. Most items are processed within 2-7 business days. Embroidered items take a little longer complete. Pillows can take up to two weeks to finish processing/printing. Allow extra time for shipping. Shipping speed will depend on location, method chosen, stock and/or service disruptions. With COVID-19, items may take a little longer due to safety. Orders outside of North America will also take a little longer. If shipping to Canada, we try to have ties printed/shipped at our Canada facility. If we cannot do this due to stock, items will take a little longer to cross the border due to a backlog at Canadian customs. If shipping errors occur, please contact your nearest post office first. We cannot be held responsible for lost or stolen packages, but will work with you to ensure you receive a replacement order. 

CARE INSTRUCTIONS

SHIRTS & HOODIES

All designs are digitally printed using the latest direct-to-garment technology. High quality inks are used that resist fading if cared for properly. Machine wash cold, inside-out on gentle cycle with mild detergent and like colors. Use non-chlorine bleach only when necessary. Avoid using fabric softeners or dry-cleaning. I recommend hang-drying your printed shirts/hoodie, but they can be tumble-dried on a low cycle. 

PILLOWS

Pillow cases can be machine-washed without bleach on a cold cycle, and can be tumble-dried on low heat. Avoid ironing or dry-cleaning. The pillow insert should be hand-washed only.